FAQ
Q: Are carewellinstitute kitchen home products safe for everyday use?
A: Yes! All carewellinstitute products are made from carefully selected materials and undergo quality checks to ensure durability and safety. Our kitchen home essentials are designed for practical, long-lasting use in kitchens, dining areas, and modern living spaces.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@carewellinstitute.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, carewellinstitute ships worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@carewellinstitute.com
📞 Phone: +852 5132 5719
📍 Address: Room 912, 9/F, Goodluck Industrial Centre, 808 Lai Chi Kok Road, Lai Chi Kok, Kowloon, Hong Kong